At VineBeautyCo, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy below.
 

1. Return Eligibility

You may request a return within 30 days of receiving your order if the item:

• Is unused and in its original condition.

• Includes all original packaging, accessories, and tags (if applicable).

• Is accompanied by proof of purchase or your order confirmation.

Items that do not meet these requirements may not qualify for a refund or exchange.
 

2. Non-Returnable Items

For hygiene, safety, or product integrity reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

• Personal care and beauty products that have been opened or used.

• Gift cards.

• Downloadable digital products (if applicable).

• Clearance or final sale items.

• Personalized or custom-made products.
   

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the item and its packaging.

Once reviewed, we'll provide an appropriate solution, which may include a replacement, exchange, or refund.
 

4. How to Start a Return

To request a return:

1. Contact our customer support team.

2. Provide your order number and reason for the return.

3. Wait for return instructions before sending your item.

Returns sent without prior authorization may not be accepted.
 

5. Return Shipping

If the return is due to:

• A damaged, defective, or incorrect item: We may cover the return shipping costs.

• A change of mind or personal preference: The customer is responsible for the return shipping costs unless otherwise stated.

Shipping charges paid during the original purchase are generally non-refundable.
 

6. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
 

7. Exchanges

We replace items only if they are damaged, defective, or incorrect.

If you need an exchange, please contact our support team with your order details.
 

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, you will need to follow our standard return process after receiving the item.
 

9. Late or Missing Refunds

If you haven't received your refund:

• Check your bank account or payment method again.

• Contact your credit card provider or bank, as processing times may vary.

• If you still have not received your refund after several business days, please contact our customer support team.