Welcome to VineBeautyCo. We are committed to providing a smooth and reliable shipping experience. Please review our Shipping Policy below for details about order processing, delivery times, and shipping information.
 

1. Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons, sales, or holidays, processing times may be slightly longer.
   

2. Shipping Times

Estimated delivery times may vary depending on your location.

RegionEstimated Delivery Time

Domestic3–7 Business Days

International7–21 Business Days

Please note that these are estimated delivery times and are not guaranteed.
 

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer Free Shipping promotions, which will be clearly displayed on our website.
 

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

• Your tracking number

• Shipping carrier information

• A tracking link (if available)

Tracking information may take up to 48 hours to update after shipment.
 

5. International Shipping

VineBeautyCo proudly ships to many countries worldwide.

Please note:

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

• Customs clearance may cause additional delivery delays beyond our control.
   

6. Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us immediately. We will do our best to update your address before your order is shipped.

Once an order has been dispatched, we may not be able to make changes.
 

7. Delayed Deliveries

Occasionally, shipping delays may occur due to:

• Weather conditions

• Customs inspections

• Carrier delays

• High order volumes

• Public holidays

We appreciate your patience and understanding if unexpected delays arise.
 

8. Lost or Missing Packages

If your tracking information shows your package has been delivered but you have not received it:

• Check around your delivery location.

• Ask neighbors or household members if they accepted the package.

• Contact the shipping carrier for additional information.

If you still cannot locate your order, please contact our customer support team, and we'll be happy to assist.
 

9. Damaged Packages

If your package arrives damaged:

• Contact us within 48 hours of delivery.

• Include clear photos of the damaged product and packaging.

• We will review your claim and work to provide a suitable resolution.
   

10. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse locations. You will receive tracking information for each shipment, if applicable.
 

11. Shipping Restrictions

Some products may not be available for delivery to certain countries or regions due to shipping regulations or carrier limitations.